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Grievance procedure training

Face-to-face courses on setting up and operating grievance handling policies and procedures.

Handling grievances and conflict is critical for implementing the FLA code of conduct.  FLA courses on this have been offered during 2007, 2008 and will continue in 2009.

 

  • FLA courses on grievance procedures in Asia in 2009, click here.
  • FLA courses on grievance procedures in Asia in 2008, click here.

 

Sustainable compliance instructional materials (SCIM) are also available on this subject.